How far in advance can I make a reservation?
Reservations may be placed up to one year in advance.

Can I make a reservation at the last minute?
YES! Although it may be difficult during the high season, it never hurts to contact us at the last minute, as there
may still be some available properties due to recent cancellations, the addition of new rental properties, etc. Plus,
you might take advantage of our LAST MINUTE SPECIALS listed on our "Specials" page. Simply email us by filling
out the Rental Request Form.

What are your deposit, payment, and cancellation policies?

Security/Damage Deposits
We do not require a security deposit. However, you will be held responsible for any damages to the unit caused by you and/or your party and we require a credit card number for all reservations to pay for any damage caused to the unit during your stay. The cardholder must be the person staying in the unit. You will be required to pre-authorize $300 to pay for any damaged, lost, or stolen items that may occur during your stay. Charges will not be placed on your card unless damaged, lost, or stolen items are identified consequent to your stay. We reserve the right to charge the credit card we have on file for the full amount of the damage. If any item is missing, stolen, broken or damaged in any way, you will be responsible for the value of the item(s). It is the tenant’s responsibility to report any existing damage to the Assistant Property Manager immediately. If there is any existing damage upon your check-in, you must notify us within 3 hours of your check-in by calling our office at 608-385-0985.

When payment is due
In order for Premium Structures to reserve a unit for the Tenant, an initial deposit must be secured. If paying by credit card, the cardholder must be the person staying in the unit. We do not accept third party credit cards to secure a reservation. We require a deposit in order to guarantee the reservation for the Tenant. We will not reserve or hold a unit for you unless a deposit, or payment in full, has been received as required. Until the deposit is received, the room may be rented to others. Therefore, it is in your best interest to submit the deposit as quickly as possible. We also need a clear copy of the Tenant’s driver’s license or State ID and a signed copy of the rental contract to validate the reservation. Until a deposit is made, we can not guarantee the reservation. Therefore if you, the Tenant, experience a problem forwarding the deposit please contact the office as soon as possible.

The required deposit amount is a minimum of $300, or 20% of the total amount of the rental, whichever is greater. The deposit amount is applied toward the total rental cost. It is not an additional fee. The balance of your payment will be processed per the rental contract. Full payment is required at least two weeks before check-in if you pay with credit card or four weeks in advance if you are paying with a check or money order. Under no circumstances will you be allowed to occupy any unit unless payment in full has been received in advance. THE ENTIRE BALANCE OF THE RENTAL CONTRACT MUST BE PAID IN FULL BEFORE YOU WILL BE GIVEN ACCESS TO THE PROPERTY.

Cancellation Policy
Is the deposit refundable?
The reservation deposit will be refunded if you cancel any time prior to 60 calendar days before your arrival date. The reservation deposit is not refundable if you cancel 60 or fewer days before the arrival date. The reservation deposit can be applied toward a future rental if purchasing insurance, per the insurance terms listed below.

Do you offer insurance?
We offer insurance on your vacation rental for an additional 10% of your rental amount or $150, whichever is greater. You can buy the insurance when you make the reservation and sign the rental contract. It cannot be added later under any circumstances. The insurance will allow you to receive a credit for your rental toward a future rental in the event that you need to cancel your reserved dates for any reason up to 48 hours before your scheduled arrival. We cannot guarantee that we will have availability for your desired date change but we will issue a voucher good for one year from the date of cancellation. Please note that the rates may vary depending on your travel dates but you may apply the credit within one year to any available dates.

Do you take credit cards?
Our preferred method of payment is with a credit card, however, we do accept checks and money orders.

Do you charge for additional persons?
We do not charge for additional persons as long as the total number of guests falls within the "maximum occupancy" that has been established for each rental property (includes adults and all children). If additional persons are found using or attempting to use the premises, tenant and guests may be evicted immediately from the premises without the benefit of a refund. Any additional persons staying in the rental unit are subject to additional charges, starting at $20.00 per person per night. Additionally, since maximum occupancies are based on ordinance guidelines, overcrowding of units with unreported guests may result in a fine charged against your security deposit and/or the immediate termination of occupancy without refund.

What are the check-in and check-out times?
Check-in time is 3:00 p.m., Check-out time is 11:00 a.m.

How does the check-in and check-out process work?
Once the tenant’s rental has been paid in full, the tenant will receive an email containing the telephone number of our Assistant Property Manager. The email will also contain the passcode to enter our secured building, if applicable. This passcode is changed frequently. The tenant must contact our Assistant Property Manager at least one day before check-in to schedule the check-in. Upon scheduled departure, the Assistant Property Manager will meet you at the unit to pick up the keys. A brief inspection of the unit will be conducted, please allow a minimum of 15 minutes for this procedure. All keys must be returned at this time. If all keys are not returned to the Assistant Property Manager, you will be charged $50 per key. This will be charged to the credit card we have on file. All tenants must vacate the property no later than 11:00 a.m. on the scheduled departure day.

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